Welcome to Dyvyne Elegance—where luxury streetwear meets divine glow. Every piece is made to order just for you, so we craft with care and ship with love. Below you’ll find how we handle orders, quality issues, and common questions—so you can shop confidently and keep shining.

Our Promise

We stand behind our quality. If your item arrives with a print error, damage, or visible quality issue, we’ll replace or refund it fast. Email dyvyneelegance@gmail.com within 30 days of delivery and include:

• Your Order #

• Clear photos of the full item laid flat in good lighting

• A close-up of the issue and garment tag

This quick step helps us resolve it quickly so you can get back to serving looks.

Made-to-Order (What that means for returns)

To reduce waste and create intentionally, each item is printed or embroidered after you order. Because of this:

• We don’t accept general returns, exchanges, or size-related returns.

• Unsure on fit? Check the Size Guide on each product page or email us—our team will help you pick the right size or recommend the best silhouette (relaxed vs. oversized).

Styling tip: Love the oversized vibe? Most shoppers size up 1–2 for that cozy, street-ready drape.

Cancellations & Order Changes

Changed your mind or need to fix an address? Use the link in your order confirmation email as soon as possible.

• You can edit or cancel before your order moves into production.

• Once production begins, we can’t cancel—but we’ll still help if there’s a quality concern on arrival.

Damaged / Quality Issues

Email dyvyneelegance@gmail.com with your Order # and photos.

• Lay the item flat on a well-lit surface

• Include a wide shot of the full item and close-ups of the issue + tag

• Tell us what went wrong (misprint, defect, damaged in transit)

We’ll confirm next steps—replacement or refund—right away.

Refunds (when issued)

Because pieces are made to order, refunds are only for verified quality issues.

• PayPal: Typically visible within 24 business hours

• Credit/Debit: Typically 7–10 business days (varies by bank)

Final-Sale & Digital Items

• Donations and tips: Final sale, non-refundable

• Locked messages / digital content: Final sale. If you can’t access what you purchased, email us and we’ll help you troubleshoot access ASAP

Shipping & Tracking

• Processing: Usually 1–3 business days (each piece is made for you)

• US delivery estimate: 5–10 business days after processing

• International: 7–15 business days after processing

• You’ll receive a tracking email the moment your order ships

Holiday launches and carrier delays may extend timelines slightly, but we’ll always communicate clearly.

Lost / Stolen Packages

If tracking shows “delivered” but you don’t have the package:

1. Check with neighbors and your mailbox/parcel room

2. Wait 24 hours in case of a carrier scan delay

3. Email us with your Order # and tracking—dyvyneelegance@gmail.com
   We’ll guide you through next steps and help where we can.

International Duties & Taxes

International orders may have customs duties or import taxes charged by your country. These fees are not included at checkout and are the customer’s responsibility. For specifics, contact your local customs office.

Payments We Accept

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and—where available—Buy Now, Pay Later options like Klarna/Afterpay.

FAQs

How do I pick my size if I want it oversized?
Choose your usual size for a relaxed fit, or size up 1–2 for that drapey, street-ready silhouette. Check the Size Guide on each product page for measurements.

Can I return for a different size?
Because items are made to order, we can’t accept size exchanges. Email us before ordering and we’ll help you find the right fit.

Can I change my shipping address?
Yes—before production. Use the link in your order confirmation email or contact us immediately with your Order #.

My item arrived damaged—what now?
Email dyvyneelegance@gmail.com within 30 days with your Order # and photos. We’ll replace or refund once verified.

Do you offer gift options?
Yes—add your note at checkout. If you forgot, email us right after ordering with your Order # and we’ll try to attach it before shipment.

Will the color match what I see on screen?
We aim for accuracy, but screen settings and lighting can cause slight variations—especially on neon and ombré finishes. The glow is real.

How do I care for my piece so it lasts?
Wash cold, inside-out, with like colors. Tumble dry low. Do not iron directly on prints/embroidery.

Talk to Us

Need sizing help, styling advice, or have a question about your order? We’re here for you.
dyvyneelegance@gmail.com

Thank you for supporting a made-to-order brand that creates intentionally and ships with love. Your glow is the inspiration.