Terms of Service

Last Updated: September 5, 2025

Welcome to Dyvyne Elegance (“Dyvyne Elegance,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of dyvyne-elegance.store and any related services, content, features, or tools (collectively, the “Service”).

By accessing or using the Service, or by clicking “I Accept,” you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1) What We Offer

We provide an online storefront where you can purchase apparel and accessories, made-to-order items, limited digital products, and—if offered—membership subscriptions (together, the “Products”).

Our promise: luxury looks, made for you—with secure checkout and fast, friendly support.

2) Eligibility

You must be at least 13 years old to use the Service. By using the Service, you represent that (a) you are at least 13, (b) you have not been suspended from the Service, and (c) your use complies with applicable laws. If you use the Service on behalf of an organization, you have authority to bind that organization to these Terms.

3) Accounts & Security

Some features (for example, memberships or order history) may require an account.

• Provide accurate, up-to-date information.

• Keep your password confidential.

• You are responsible for activity under your account.

• If you suspect unauthorized use, email dyvyneelegance@gmail.com immediately.

4) Orders, Payments & Billing

Before checkout, you’ll see pricing, taxes, shipping (if applicable), and any discounts.

• Currency: U.S. Dollars.

• Authorization: You authorize us and our payment processor to charge your selected payment method for your order, applicable taxes, and any subscription fees (if you join a membership).

• Pre-authorization: We may place a temporary authorization hold to verify funds.

Subscriptions/Memberships (if offered)

Some offerings may renew automatically on your billing date. You can cancel anytime before renewal (see your account settings or email us). After cancellation, access continues through the paid period; fees already charged are non-refundable unless required by law.

5) Pricing & Promotions

Prices and promotions may change from time to time. We do our best to keep information current on the site. Promotional offers may be limited, and unless expressly stated, they do not apply retroactively.

6) Shipping & Delivery

We ship to the address you provide at checkout. Estimated delivery windows are shown during checkout and may vary by destination and product. You are responsible for providing a complete and accurate shipping address and for any customs, duties, or import fees if ordering internationally.

7) Returns, Replacements & Refunds

Because our Products are made to order, we do not accept general returns or size-related returns. If your item arrives with a print error or visible quality issue, we’ll replace or refund it.

To help us resolve quickly, email dyvyneelegance@gmail.com within 30 days of delivery with:

• Your order number, and

• Clear, well-lit photos of the product on a flat surface with the tag and the issue visible.

Note: Donations, tips, and paid “locked messages” (if offered) are non-refundable. If you have trouble accessing a locked message after payment, contact us and we’ll help.

Refund timelines:

• PayPal: typically within 24 business hours after approval.

• Credit/Debit: typically 7–10 business days (bank-dependent).

See our Returns & FAQs page for full details.

8) Ownership & Intellectual Property

All content on the Service—including text, graphics, logos, product imagery, artwork, code, and designs (collectively, the “Materials”)—is owned by Dyvyne Elegance or our licensors and protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from the Materials except as expressly permitted in these Terms.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial shopping purposes.

9) User Content (Reviews, Comments, Submissions)

If you post or send reviews, comments, photos, or other content (“User Content”), you grant Dyvyne Elegance a worldwide, royalty-free, non-exclusive license to use, reproduce, publish, and display that User Content for marketing, operations, and Service improvement. Do not submit content you don’t have rights to share. We may remove content that violates these Terms or our brand standards.

10) Acceptable Use

You agree not to:

• Use the Service for unlawful purposes;

• Infringe others’ rights, including IP, privacy, or publicity rights;

• Upload or transmit malware or harmful code;

• Attempt to bypass security or access non-public areas;

• Scrape, spider, or bulk-harvest data without our written permission;

• Interfere with the Service’s operation or other users’ enjoyment.

11) Feedback

If you share ideas or suggestions with us (“Feedback”), you grant us the right to use them without restriction or compensation.

12) Disclaimers

The Service and all Materials are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Your use of the Service is at your own risk.

Some jurisdictions do not allow limitations on implied warranties; some of the above may not apply to you.

13) Limitation of Liability

To the fullest extent permitted by law, Dyvyne Elegance will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenues, arising from your use of (or inability to use) the Service or Products. In all cases, our total liability for claims relating to the Service or Products will not exceed the amount you paid for the order giving rise to the claim.

Some jurisdictions do not allow limitation of liability for certain damages; some of the above may not apply to you.

14) Indemnification

You will defend, indemnify, and hold harmless Dyvyne Elegance and our officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of your (a) misuse of the Service, (b) violation of these Terms, or (c) infringement of any third-party right.

15) Changes to the Service; Updates to Terms

We may update or discontinue features of the Service at any time. We may modify these Terms from time to time; when we do, we will update the “Last Updated” date above. Changes take effect when posted. Your continued use of the Service constitutes acceptance of the updated Terms.

16) Suspension & Termination

We may suspend or terminate your access to the Service at any time and for any reason, including suspected violations of these Terms. You may request account deletion by emailing dyvyneelegance@gmail.com. Upon termination, your license ends and you must stop using the Service. Sections that by their nature should survive (e.g., IP ownership, disclaimers, limitations, and indemnification) will survive.

17) Electronic Communications

By using the Service, you consent to receive transactional and account-related communications electronically. Promotional emails are optional; you can unsubscribe at any time.

18) International Use

We primarily operate in the United States. If you access the Service from outside the U.S., you are responsible for compliance with local laws. We may restrict access where use is unlawful.

19) Governing Law; Venue

These Terms are governed by the laws of the State of Illinois (without regard to conflict-of-law rules). You agree to the exclusive jurisdiction and venue of the state and federal courts located in Cook County, Illinois for any permitted court proceedings.

(Optional: if you’d like to include binding arbitration and a class-action waiver for additional risk protection, I can add that.)

20) Miscellaneous

• Severability: If any provision is held invalid, the rest remain in effect.

• No Waiver: Our failure to enforce a provision is not a waiver.

• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

• Headings: For convenience only and do not affect interpretation.

• Entire Agreement: These Terms plus our Privacy Policy and posted policies form the entire agreement between you and us regarding the Service.

21) Contact Us

We’re here to help.
Dyvyne Elegance
📧 dyvyneelegance@gmail.com
🌐 dyvyne-elegance.store